Privacy Policy

  • Who We Are

This website is owned and operated by Ipswich Escapes Room Ltd, an escape room provider (hereafter “We”, “our”, “us” or “Ipswich Escape Rooms”). Ipswich Escape Rooms believes in fairness and openness in the collection, use, retention, sharing and disclosure (collectively, “processing”) of personal data. This Privacy notice therefore describes our approach to processing of personal data in connection with (hereafter, the “site”), and provides information regarding your rights and our obligations with respect to the protection of personal information in compliance with the European Union General Data Protection Regulation (GDPR). Please read this notice carefully because it provides the manner in which we deal with information we hold about you. By using our websites you will, to extent permitted by law, be deemed to have agreed to this Notice and our use of cookies and similar data collection technologies, so if you do not agree please do not use the Site.

Ipswich Escape Room’s registered office is at 45 Cheveley Road, Newmarket, United Kingdom, CB8 8AD and we are registered in England and Wales under company number 10372850. Ipswich Escape Rooms determines the purposes for which personal data is collected and therefore acts as the Data Controller when processing your data.

  • Information Collection:
    Ipswich Escape Rooms processes your personal data so as to be able to provide its products and services in an effective way and perform its statutory or contractual obligations. We do not collect data indiscriminately and we do not use data about you for purposes other than those specified in this notice. We collect data in the following ways:

    • Information you provide to us: Ipswich Escape Rooms may collect personal data voluntarily provided or made available by you when you, for example, contact us directly, subscribe to our mailing list, interact with us via our social media accounts, or book an escape room via the website. Information we may collect this way include:
      • Name
      • Email address
      • Telephone and mobile number
      • Physical address
    • Payment information: We do not collect or store credit or debit card data. We use Bookify to process online bookings and Stripe to process online payments and these booking/payment vendors may collect your credit card information so as to process your purchases made on or through the site. Please note that payment processors do not share financial information with us and we do not control how they handle personal and financial information.
    • Information concerning website usage: We may also automatically obtain data about you by tracking and registering how you interact with our website and services. Information we collect this way may include:
      • The domain name of your internet service,
      • Type, version and settings of the browser you are using to access the site,
      • The type and operating system of the device used to access the site,
      • The particular pages viewed on the site,
      • The website that linked you to our website (referrer), as well as
      • Date and time of visit.
    • Cookies:

EU cookie law requires website operators to notify users if a website uses cookies, the purposes for which cookies are used and the way to control cookies. Our website uses cookies to enhance user experience.  A cookie is a tiny text file which this website saves on your computer (or equivalent device with internet connection. We use cookies to remember user actions on the site so as to provide a better and personalised experience, track how visitors use our website and to evaluate the performance of our website. Cookies help for example to remember login information and keep you logged in on the site while you navigate the site, items on a virtual shopping bag, or language preferences. Other cookies help u to remember users over time and offer personalised ads and content.

You can prevent cookies from being placed on your device by configuring your browser to decline or block all cookies or cookies from specific websites. If you block all cookies from Cambridge Escape Rooms, some parts or features of our website may not work as expected. To learn more about cookies and how to manage them, please visit

  • Legal basis for Processing. We will process your personal data on the following legal bases:
    • Consent: We will collect, use and store your personal data in accordance with your consent so as to provide services requested by you including for example creating a member account, booking an escape room, processing your orders or supplying information requested by you.
    • Performance of contract. We will collect your personal data in order to perform any contract between you and us or to provide services and ensure that escape room bookings are confirmed and communicated to you via communication channels of your choice. We may also collect personal data as necessary for carry out your requests or instructions prior to entering into contract.
    • Compliance with Law/Legal obligation: We may use, retain and disclose personal data in accordance with the law or to comply with any obligation to which we are subject including for example for tax audit, accounting or labour law compliance purposes. We may disclose personal data in response to legitimate requests by law enforcement, judicial process and/or governmental regulatory bodies.
    • Legitimate Interest: We will from time to send marketing information to you where we believe that such information is beneficial to, and reasonably expected, by you as a customer and in our legitimate interests. We may also share website usage data to our business partners including for example our current or potential investors, sponsors, advertisers and technical support providers. Ipswich Escape Rooms will not process your personal data under this lawful base, if such processing entails risk to your individual rights which outweighs our legitimate interests.
  • How We Use Persona Data: In accordance with the lawful bases described above, we use data we collect for the following purposes
    • To provide access to our website and escape room gamer services (including improvement and personalisation)
    • To process quotes and online orders and payments
    • To process gift vouchers
    • To run contest, promotions, competition and other site activities.
    • To communicate with our users including responding to enquiries, reviews, feedback and provide customer support.
    • To send marketing information (news, updates and special offers) on the basis of consent or in our legitimate interest.
  • Information sharing and disclosure

Ipswich Escape Rooms understands that users are concerned about the integrity and confidentiality of their personal data and in this concern, Ipswich Escape Rooms reiterates that it does not share or disclose your personal data except where (a) you clearly permit us to do so, (b) the law compels us to share or disclose data, or (c) sharing or disclosure is necessary for the provision of goods and services requested by you. Where Ipswich Escape Rooms have a lawful basis to release information to third parties, we will take reasonable measures to ensure that relevant third parties comply with data protection obligations set forth in this Notice. Ipswich Escape Rooms have has data processing agreements with  third parties to whom we share information and such third parties agree not to use personal information for purposes other than those specified in this notice.

Please be aware however that we may share personal data in exceptional circumstances and in accordance with relevant data protection law. At times, we may have to share personal data to third parties so as to:

  • enable our affiliated third parties, contractors or service providers to deliver goods and/or services on our behalf in accordance with our Terms and Conditions
  • comply with the law or legal obligations to which we are subject
  • Detect and prevent illegal or fraudulent usage of our website and services.
  • enforce our terms and Conditions and Privacy Notice
  • Protect the privacy, publicity and intellectual property rights of others.
  • To administer legal proceedings and protect ourselves from actual or potential liability.


  • Data Retention

Ipswich Escape Rooms does not keep personal data without legitimate reason. We will only retain data for as long as is needed to provide services requested by you and in accordance with the law. For example, we may retain certain data to comply with our tax reporting and/or audit obligations. Cambridge Escape Rooms will discard data where: (a) it no longer needs the data in relation to the purpose for which it was collected or obtained (b) consent for processing has been withdrawn, or (c) processing has been restricted or objected to.

  • Data Security

Ipswich Escape Rooms has carried out certain technical and organisational measures necessary to protect personal data against inadvertent loss or prohibited access, use, alteration, disclosure or destruction. To assist with the protection of the integrity of personal information, we use standard commercial Transport Layer Security (TLS) technology to encrypt personal and payment information provided on or through the Site.  We also take measures as required by the GDPR to ensure that online identifiers such as IP addresses are anonymized so that they do not identify you as a particular individual. Please note that our commitment to promote data security does not constitute a warranty or guarantee of data security. We encourage you to take caution when providing your personal data on the internet.

  • Data Subject Rights: If you are user or consumer based in EU or EEA, you have certain rights in relation to data we collect about you. These rights are
    • Right to Withdraw Consent: If you have provided consent for the collection, use or disclosure of personal data, you have the right to withdraw your consent at any time.
    • Right to Rectification of Persona Data where such data is inaccurate or incomplete.
    • Right to Be Forgotten. You have the right, in certain circumstances, to ask for the deletion of data which is no longer needed, or whose processing has been objected to, or data in respect of which consent for processing has been withdrawn.
    • Right to restrict processing of Persona Data: You have the right to restrict processing of data if the data is inaccurate or no longer needed or if processing is unlawful.
    • Right to Object to Processing of Personal Data: You have the right to object to certain uses of your data including for example direct marketing
    • Right to Portability of Personal Data: You have the right to obtain from us personal data about you in a structured, machine-readable format including the right to transmit, or require the transmission of, your data to other data controllers.
  • Consequences of not providing info
    Please note that we rely on your consent to collect and use personal data so as to be able to provide access to certain services and features of the site. If you do not provide consent or if consent is withdrawn subsequently, you may not be able to access such services.
  • Links to other Websites: We may from time to time feature links to external sites which are not owned or managed by us. If we do so, our inclusion is not and endorsement of those site’s reliability, security or availability. Ipswich Escape Rooms will not accept liability for loss or harm suffered in connection with external links hosted on our website.
  • Changes to this Privacy Notice: We may update this Privacy Policy periodically to take into account any change in our data collection practices. If case of major changes, we will as soon as practicable provide notice to you via email as well as on the privacy notice page of this website.
  • Contact Information

For any questions, enquiries and/or complaints regarding this Notice or our data processing practices, please contact us at the following addresses:
Ipswich Escape Rooms
45 Cheveley Road
Newmarket, CB8 8AD

Telephone: 07759449184